Core Service Areas

● Design & Strategy

We work closely with your team to identify needs from the ground-up, explore possible ICT-based solutions, and design strategies for learning-based implementation. The sustainability of olutions is a key factor that drives our design and we work with you to develop needed partnerships and execution strategies to achieve that goal. To achieve this, we rely on human-centered, bottom up design of interventions. Our process is in three phases, with room for iterations to incorporate learnings at every stage. (diagram with keyword-based descriptions of Discover, Ideate and Field Test phases) This adaptive process and an agile management methodology help us navigate the complexity of development challenges to design and strategize sustainable solutions together

● Customized Solution Development

We develop solutions customized to your needs based on open source software and platforms wherever possible to minimize costs. (diagram of the software development lifecycle process)

● Ready-to-deploy Solutions

Wherever relevant, we use off-the-shelf solutions that we have developed for quick deployment and minimization of upfront costs. The solutions you can choose from are the following:
Expert m-Consultation Service – Bring expertise to the field Patient Record Management System for Clinics Field-level Data Collection and Dynamic Visualization – Understand data and get it fast
IVR-based data collection – Bridge the gap with smart two-way communication Citizen Reporting Platform – Empower citizens, enable action e-Learning System with automated assessments and certifications – Liberate learning, build capacity Smart agro content management – Make agro knowledge universal

● Implementation and Change Management

We work with your operational and leadership team members to design and execute an implementation plan that creates ownership among various layers of management from the start. Our capacity building programs are comprehensive and are designed to go beyond the training session to drive innovation and change in the way people think about and use ICT to their benefits.
Ready-to-deploy Solutions

● Expert m-Consultation Service: Bring expertise to the field
Expert services are concentrated in urban areas or within specific communities. Their advice is often not accessible or time consuming to obtain, while reliance on local service providers can lead to misinformed actions. Our solutions connect rural and hard-to-reach communities with experts located in urban areas in real-time. This ensures expert feedback quickly via tele-services and recommendations that are based on most current knowledge. Examples of implementation of this solution:

Remote Agro-Consultation System (FQS)
The AESA – Farmer Query System (FQS) allows anybody with a smartphone to connect with an agro expert in real time through rural intermediaries. Piloted with sustainability in mind, FQS was deployed through extension agents of Bangladesh’s Department of Agriculture Extension with training and support from Dhaka Ahsania Mission and CARE Bangladesh. So far we have provided 20,000 agriculture advisory services through the system. Agro recommendations to input sellers have also led to a growth in sales and revenue for input sellers.
Remote Telemedicine System (GK)
With Grameen Kalyan, we built a remote telemedicine service that connects rural patients to urban doctors via intermediary rural medical practitioners. Patients are registered and followed up on by Grameen Kalyan (GK) health workers and depending on cases, patients are referred and/or connected to GK doctors.
Remote Livestock Consultation System
Livestock farmers in rural Bangladesh far outnumber the expert veterinarians who can help them care for their livestock and provide support during emergencies. We built an ICT tool to link urban-based livestock professionals to smallholder farmers of rural Bangladesh. The Livestock Management System enables farmers to forward their queries to an expert via intermediary extension workers. The queries and problems are captured via a mobile app. Experts on the other side are clearly able to visualize the problem and have sufficient information at their disposal to give a recommendation or decide whether the case requires in-person consultation. Information fed into a web dashboard also allows policy makers to take informed decisions.

● Patient Record Management System for Clinics
Examples of implementation of this solution:

● Field-level data Collection and Dynamic Visualization:

Understand data and get it fast Digitized data from different sources are often not available on demand. The data is often not presented in a format that facilitates decision-making. These solutions allow you to capture data in real-time from different sources, using mobile or tablet-based devices and optimized forms. With visualizations that adjust and adapt to their needs, different layers of users will view customized information. The platforms enable data comparison from different sources, allowing you to improve accountability and decision-making within your programme. Examples of implementation of this solution:

SHIREE – MEAL system

With the goal of graduating 200,000 households out of poverty, SHIREE brought together over 40 partner NGOs to the task. We built a strong central MEAL system to monitor and track the progress towards graduation out of poverty, target interventions and make resource allocation decisions. The system was used by 1200 field workers to collect data from 250,000 households every month.

Oxfam – IMEL
The Oxfam EMBRACE (Philippines) and REE-CALL (Bangladesh) projects are piloting the Influencing through Monitoring, Evaluation and Learning (iMEL) MIS System that enables data capturing, learning, and communication of campaign intelligence to influence policy makers, awareness and advocacy campaigns. This information will also be used to build future programmes. The EMBRACE project uses the iMEL system to gather climate change related data and trends to raise awareness among farmers, communities and policy makers.
Crop Statistics

Crop Statistics Module is a mobile application that allows agriculture extension agent to capture crop cultivation statistics to ensure accurate granular level information on crop yields. Originally part of the large ICT interventions bundle in the USAID Agriculture Extension Project, Crop Statistics showed potential use in understanding crop yields and trends. This data could help governments gauge food security status of communities and adjust support as per needs.

WaterAid – Water Point Management
Organizations working on increasing access to safe water and sanitation facilities rely on data to track their work but this information often requires time-intensive data entry processes. mPower developed the mPMIS system for just that, enabling real-time tracking of activity and optimum efficiency in resource allocation for waterpoint management. Through the system, managers can create plans for specific regions and set targets for specific workers and teams. Directives can be pushed through for engineers who will perform water quality testing and monitor water source and sanitation facility installation.Ground level workers can use smartphones to collect and submit data from the field on their progress each day according to predefined indicators with pictures of waterpoints. The data are geo-tagged and can be visualized through a web-based dashboard to see how much population is covered through a single waterpoint. Smart filtering and reporting enables granular browsing of data and instant report generation. Our system also serve beneficiaries and other stakeholders. SMS alerts can be enabled that alert community members to newly available facilities as well as alerts that may arise.

● IVR-based data collection: Bridge the gap with smart two-way communication
Empower your beneficiaries as agents of change – deploy smart voice & SMS based beneficiary engagement solutions where people will proactively send data and information by interacting with an automated interface. Design and customize the questionnaire to meet programme needs and make your data generation and field learning process more efficient. Our mGage solutions can also be used to disseminate programme information and notifications that can be customized to the needs of your participants. With uses across domains – from emergency response, antenatal and child health care, to farming tips – IVR solutions allow you and your beneficiaries to connect and share easily. Examples of implementation of this solution:
– IEDCR example

● Citizen Reporting Platform: Empower citizens, enable action
Improve community resilience by empowering your beneficiaries. Engage citizens in decision-making processes directly via targeted and personalized text and multimedia. Your beneficiaries can provide direct feedback through multiple channels to trigger and catalyze timely actions and response from the programme. The solution allows you to deliver messages and directives as information becomes available. Examples of implementation of this solution:

Child Abuse Portal
MIS System paired with an engaging online platform to enabling crowd-sourced reporting of abuse incidents by citizens
Citizen Voice for Resilience

● e-Learning System with automated assessments and certifications: Liberate learning, build capacity
Go beyond training manuals, refresher meetings and exams – empower your staff, field workers and beneficiaries with interactive, self-monitored and self-administrated learning portals. Our e-Learning solutions incorporate automated assessments and certifications to widen the scope and effectiveness of your programme. Examples of implementation of this solution:

Save the Children International – e-Learning Portal
The SCi eLearning Portal is a responsive learning system based on project learning contents that helps decentralize and improve efficiency of training processes. This Learning Management System is based on curriculum and courses set by experts, but made accessible via interactive and self-run modules that decentralize the capacity building of its users. SCi’s Saving Newborn Lives (SNL) eLearning Portal does this with IYCF and MNCH practices guidelines for its programme staff.
Population Council – Balika
Balika is testing the effectiveness of prevention approaches that reduce cases of child marriage in rural Bangladesh. Together we designed and built a mobile learning module on specific subjects and livelihood skills to build informational capacity of adolescent girls.
FAO – Nutrition App
Food and Agriculture Organization Training App made a large training manual on best nutritional practices into an interactive smartphone application with quiz-modules. It uses numerous visual and audio cues in order to be accessible to the minimally educated. Learning materials were digitized into an interactive smartphone app to enable self-paced systematic learning, invoke behavior change and build capacity. The app helps democratize nutritional knowledge down to beneficiaries & frontline nutrition workers.

● Smart agro content management: Make agro knowledge universal
Take expert, updated research and information to the grassroots – bridge the digital divide by making knowledge accessible with our smart content management solutions. Agriculture extension agents, input sellers and field workers are able to connect directly to an organized bank updated with the latest and most relevant research findings to improve farmer productivity and solve problems in the field. Examples of implementation of this solution:


Tilapia Cultivation Trainer was developed in collaboration with ACDI/VOCA. We transformed  flip chart-based trainings on cultivation of tilapia, ducks, goats, chickens and vegetables into an interactive mobile app and a portable projector powered teaching session. We also developed a series of farmer training videos on specific topics that are shown during training sessions and can be transferred to beneficiary phones right after trainings so they can review the trainings and spread the information through their community.

Agro Knowledge Bank
GEO-Potato is an initiative that uses GIS and remote sensing technology to provide real-time weather and disease prediction information to farmer to help reduce decimatino of large potato crops. This is a collaboration between the Netherlands Space Office, Wageningen University of Netherlands, and Lalteer.